Short Article

12-10-2023 | 10:05 AM

Intelligent Grievance Monitoring System (IGMS) 2.0

The Union Minister of State for Personnel has launched the Intelligent Grievance Monitoring System (IGMS) 2.0 public grievance portal.

Key Highlights:

• IGMS is an artificial intelligence(AI) driven Grievance Monitoring System. It aims to enhance the efficiency of the public grievance redressal process.
• Developed by the Department of Administrative Reforms and Public Grievances (DARPG) in collaboration with IIT Kanpur.
• The system provides real-time analysis of grievances received and resolved, as well as state-wise and district-wise data. It also helps identify the root cause of grievances, allowing for targeted interventions.
• In India, the common man raises around 20 lakh grievances annually on the CPGRAMS portal. However, manually classifying and monitoring these grievances is a challenging and time-consuming task.
• Therefore, the launch of the IGMS 2.0 Dashboard will significantly expedite the grievance redressal process, enabling the concerned ministries and departments to respond more effectively.