Insurance Ombudsman Rules, 2017

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• The Government of India notified comprehensive amendments to the Insurance Ombudsman Rules, 2017.

• Its objective is to improve the working of the Insurance Ombudsman mechanism to facilitate resolution of complaints regarding deficiencies in insurance services in a timely, cost-effective and impartial manner.

• The amendments strengthened the reach of the allegations submitted to the ombudsman from conflicts to service violations on the part of insurers, dealers, agents and intermediaries. 

• Within the reforms, insurance brokers have been placed under the oversight of the Ombudsman.